Who qualifies for financial assistance at UF Health Shands Hospital?

Patients with household income at or below 185% of the Federal Poverty Level (FPL) qualify for free care. Those between 185%-300% FPL may receive discounted care.

Is UF Health Shands Hospital a non-profit hospital?

Yes, UF Health Shands Hospital is a non-profit hospital and is required by federal law (501(r) rules) to offer a financial assistance program.

What if I'm denied financial assistance at UF Health Shands Hospital?

You can appeal the decision, provide additional documentation, or request a payment plan. You may also file a complaint with the state attorney general.

UF Health Shands Hospital Financial Assistance & Charity Care

Q: How do I apply for financial assistance at UF Health Shands Hospital?

Contact the billing department at (352) 265-7906 to request a financial assistance application. You will need to provide proof of income, identification, and medical bills.

Quick Facts

Hospital System

UF Health

Location

Gainesville, FL

Hospital Type

Non-Profit

Phone

(352) 265-7906

Information verified: February 5, 2026

Download Financial Assistance Application

Financial Assistance Eligibility at UF Health Shands Hospital

Income Level	Coverage
Up to 185% FPL	100% Free Care
185%-300% FPL	Discounted Care
Above 300% FPL	Not eligible (can still negotiate)

Patients with gross income below 185% FPL qualify for charity care. Minimum 79.41% discount applied to gross charges based on AGB calculation. Applications processed within 7 business days. UF Health Shands is Florida's leading academic medical center.

Check Your Eligibility at UF Health Shands Hospital

Check Your Eligibility

Find out if you qualify for charity care or financial assistance based on federal poverty guidelines.

How to Apply for Financial Assistance at UF Health Shands Hospital

Contact the hospital billing department at (352) 265-7906 and ask about financial assistance.
Request a financial assistance application or download it from the hospital website.
Gather all required documents (listed below).
Complete the application and submit it with supporting documentation.
Wait for the hospital's determination, typically within 30 days.
If approved, the discount will be applied to your outstanding bills.

Required Documents

Proof of income (pay stubs, tax returns, or W-2 forms)
Government-issued photo ID
Proof of Florida residency
Insurance information or proof of uninsured status
Completed UF Health financial assistance application

What to Do If Denied

If your financial assistance application is denied, you have options:

Request a written explanation of why you were denied.
Appeal the decision by providing additional documentation or extenuating circumstances.
Contact a patient advocate at the hospital for assistance.
File a complaint with the state attorney general if you believe the hospital is not following its policies.
Negotiate a payment plan with the billing department, even if you don't qualify for financial assistance.