Privacy Policy

Last updated: March 2026

At Health Bill Central, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our medical bill advocacy platform.

1. Information We Collect

We collect the following types of information:

Information You Provide:

• Data extracted from medical bills you upload for analysis (we do not store original images or files)
• Household income and household size (for charity care eligibility screening)
• Account information when you create an account (name, email)
• Messages you send through our AI chat assistant

Information Collected Automatically:

• Usage analytics (page views, feature usage)
• Device and browser information
• IP address and approximate location

2. How We Use Your Information

• Analyze your medical bills for billing errors using AI
• Check your eligibility for hospital financial assistance programs
• Generate appeal letters and other correspondence
• Process payments for bill analysis services
• Improve our service and user experience
• Communicate with you about your account

3. How Your Medical Bills Are Processed

When you upload a medical bill:

• The bill is processed using AI to extract billing data (charges, codes, amounts)
• Extracted data (charges, codes, amounts) is stored in our database associated with your account
• Only extracted data (text and values) is stored; original images and files are not retained
• We do not sell or share your medical bill data with third parties

4. Third-Party Services

We use the following third-party services:

• Authentication provider — account management and secure login
• Payment processor — payment handling (we never store credit card information)
• AI processing provider — bill analysis and data extraction
• Analytics provider — anonymous usage analytics to improve our service

Each provider processes data in accordance with their own privacy policies.

5. Your Rights

You may request deletion of your account and all associated data at any time by contacting us at support@healthbillcentral.com.

6. Cookies

We use essential cookies for authentication and session management. Analytics cookies track anonymous usage patterns to improve our service.

7. Children's Privacy

Our service is intended for adults only (18 years and older). We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our website.

9. Contact Us

If you have questions about this privacy policy, contact us at:

• Email: support@healthbillcentral.com
• Address: Apex Digital Properties, 192 Bear Christiana Rd #2150, Bear, DE 19701, United States