Who qualifies for financial assistance at University Health?

Patients with household income at or below 200% of the Federal Poverty Level (FPL) qualify for free care. Those between 200%-250% FPL may receive discounted care.

How do I apply for financial assistance at University Health?

Contact the billing department at (210) 358-3350 to request a financial assistance application. You will need to provide proof of income, identification, and medical bills.

Is University Health a non-profit hospital?

Yes, University Health is a non-profit hospital and is required by federal law (501(r) rules) to offer a financial assistance program.

What if I'm denied financial assistance at University Health?

You can appeal the decision, provide additional documentation, or request a payment plan. You may also file a complaint with the state attorney general.

University Health Financial Assistance & Charity Care

Quick Facts

Hospital System

University Health

Location

San Antonio, TX

Hospital Type

Non-Profit

Phone

(210) 358-3350

Information verified: February 5, 2026

Download Financial Assistance Application

Financial Assistance Eligibility at University Health

Income Level	Coverage
Up to 200% FPL	100% Free Care
200%-250% FPL	Discounted Care
Above 250% FPL	Not eligible (can still negotiate)

Patients with household income at or below 250% FPL are generally eligible for financial assistance. Assistance based on sliding scale considering annual household income and family size. CareLink program available for Bexar County residents.

Check Your Eligibility at University Health

Check Your Eligibility

Find out if you qualify for charity care or financial assistance based on federal poverty guidelines.

How to Apply for Financial Assistance at University Health

Contact the hospital billing department at (210) 358-3350 and ask about financial assistance.
Request a financial assistance application or download it from the hospital website.
Gather all required documents (listed below).
Complete the application and submit it with supporting documentation.
Wait for the hospital's determination, typically within 30 days.
If approved, the discount will be applied to your outstanding bills.

Required Documents

Proof of income for household
Government-issued photo ID
Proof of Bexar County residency for CareLink
Insurance information or proof of uninsured status
Completed University Health financial assistance application

What to Do If Denied

If your financial assistance application is denied, you have options:

Request a written explanation of why you were denied.
Appeal the decision by providing additional documentation or extenuating circumstances.
Contact a patient advocate at the hospital for assistance.
File a complaint with the state attorney general if you believe the hospital is not following its policies.
Negotiate a payment plan with the billing department, even if you don't qualify for financial assistance.