The Queen's Medical Center Financial Assistance & Charity Care
Hospital System
The Queen's Health Systems
Location
Honolulu, HI
Hospital Type
Non-ProfitPhone
(808) 691-4210Information verified: February 5, 2026
Financial Assistance Eligibility at The Queen's Medical Center
| Income Level | Coverage |
|---|---|
| Up to 300% FPL | 100% Free Care |
| 300%-400% FPL | Discounted Care |
| Above 400% FPL | Not eligible (can still negotiate) |
Approved patients receive either 100% or 76% discount based on income on a sliding scale. Eligibility determined by total household income based on Federal Poverty Guidelines. The Queen's is Hawaii's largest private hospital and only Level I trauma center.
Check Your Eligibility at The Queen's Medical Center
Find out if you qualify for charity care or financial assistance based on federal poverty guidelines.
How to Apply for Financial Assistance at The Queen's Medical Center
- Contact the hospital billing department at (808) 691-4210 and ask about financial assistance.
- Request a financial assistance application or download it from the hospital website.
- Gather all required documents (listed below).
- Complete the application and submit it with supporting documentation.
- Wait for the hospital's determination, typically within 30 days.
- If approved, the discount will be applied to your outstanding bills.
Required Documents
- Proof of income (pay stubs, tax returns, or W-2 forms)
- Government-issued photo ID
- Proof of Hawaii residency
- Insurance information or proof of uninsured status
- Completed Queen's financial assistance application
What to Do If Denied
If your financial assistance application is denied, you have options:
- Request a written explanation of why you were denied.
- Appeal the decision by providing additional documentation or extenuating circumstances.
- Contact a patient advocate at the hospital for assistance.
- File a complaint with the state attorney general if you believe the hospital is not following its policies.
- Negotiate a payment plan with the billing department, even if you don't qualify for financial assistance.
Upload Your The Queen's Medical Center Bill for Analysis
We'll review your medical bill for errors, duplicate charges, and savings opportunities.
Analyze My Bill for FreeRelated Resources
A comprehensive guide to understanding Federal Poverty Level guidelines and how to apply for hospital charity care programs.
Federal law requires hospitals to inform you about charity care. Here's what they're legally obligated to provide.